"It takes months to find a customer... Seconds to lose one." ~ Vince Lombardi

front office

A customers first impression happens with their first encounter. When that person is unpleasant, distracted, or ineffective it reflects badly on the business. Happy customers are repeat customers. It's important to have staff trained to be polite, honest, and helpful. OAA takes the time to train our team to do just that. 

sheri nowell